Nurtur Tech

3rd Line Software Support Engineer

Nov 2023 - Present

Resolving complex software issues within defined SLOs while developing internal tools, managing integrations, and collaborating with development teams to improve workflows, performance, and system reliability.

• • Developing internal tooling and support applications to streamline workflows and improve efficiency for service desk agents.
• • Investigating and resolving complex issues escalated by Tier 1 and Tier 2 agents within SLO targets.
• • Triaging bugs and feature requests with developers and supporting cross-functional collaboration to enhance system functionality.
• • Building custom SQL reports to monitor engagement, usage, and performance metrics across the platform.
• • Integrating and troubleshooting data pipelines from external CRM systems into the platform using C# and .NET.

TechReturners & Capita

Software Development Trainee

Oct 2022 - Oct 2023

Completed an intensive software engineering program developing full-stack solutions, and applying modern engineering practices to real-world projects in partnership with BAE Digital Intelligence.

• • Built strong foundations in C#, .NET, TypeScript, and DevOps practices through structured learning and assigned projects.
• • Designed and developed RESTful APIs with secure authentication using OAuth and JWT, following SOLID and clean architecture principles.
• • Applied Test-Driven Development (TDD) and CI pipelines to write reliable, maintainable, and well-tested code.
• • Levergaed strengths in both UI design and programming and utilised pair and mob programming techniques whilst working toward milestones.
• • Presented work to peers and Team Leads in regular sprint demos, responding to feedback to continuously improve.

BGC Partners

Software Engineer (Internship)

Jul 2022 - Sep 2022

Maintained legacy applications and contributed to real-time trading systems at a leading financial services firm by developing features across a microservices architecture and frontend React interface, working with Java and Spring Boot.

• • Developed and maintained backend services in a distributed architecture, enhancing support for real-time trade data and operational workflows.
• • Extended legacy codebases with clean, testable code to meet stakeholder requirements under tight deadlines.
• • Collaborated closely with adjacent engineering teams and analysts to deliver new trade support system, working to replace legacy systems.
• • Enhanced UI components using React to deliver intuitive and comprehensive displays for trading data aligned with user expectations.
• • Adapted quickly to enterprise-grade systems and tools in a high-paced financial environment, demonstrating strong initiative and responsiveness.

Nurtur Tech

Digital Design Executive

Sep 2021 - Jul 2022

Developed bespoke, responsive HTML email templates and custom components while ensuring cross-client compatibility and maintaining internal legacy systems built with ASP.NET.

• • Built and styled responsive HTML email templates using semantic HTML and CSS, tailored to marketing and campaign needs.
• • Developed reusable email components and debugged rendering issues across major email clients including Outlook, Gmail, and Apple Mail.
• • Investigated and resolved HTML/CSS bugs related to email compatibility, performance, and layout consistency.
• • Maintained internal ASPX pages tied to customer-facing systems, requiring working knowledge of C#, jQuery, and JavaScript.
• • Used Git and Team Foundation Server (TFS) for version control, code reviews, and collaboration within an email development team.